Frequently Asked Questions

General Questions

What is FalconsSuites.com?

FalconsSuites.com is the official single game suites website of the Atlanta Falcons Football Club. This website is operated by the Atlanta Falcons as well as AMB Sports & Entertainment and powered by SuitePro.

Am I buying directly from the team/venue?

Yes. The suites available for sale on this site are being sold directly by the Atlanta Falcons for games held at Mercedes-Benz Stadium.

How is my information protected?

Your personally identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. If you provide payment information to purchase a suite, your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

Shopping for a Suite

How do I book an Atlanta Falcons suite?

To rent an Atlanta Falcons suite at Mercedes-Benz Stadium, click on the game you wish to attend via the Reserve a Suite page to see available suite options. A suite can be purchased directly from the website by entering your credit card details or by contacting the Atlanta Falcons Premium Team at 470-341-4555 or [email protected].

To lease a Mercedes-Benz Stadium suite for the entire Falcons season, click on this link to view more information about lease options and benefits.

When do I get my tickets after booking a suite?

Following your purchase, a representative from the Atlanta Falcons Premium Team will be in touch to coordinate ticket delivery for your suite. All suite tickets are mobile only. Parking passes can be printed at home or viewed via mobile.

How are my tickets delivered?

All suite tickets will be mobile only. Parking passes can be printed at home or viewed via mobile. After your purchase, you will be assigned an online Account Manager and the Falcons will provide instructions on how to access and download your tickets. Tickets cannot be printed and must be presented on your mobile phone. It is recommended that you electronically transfer tickets directly to your suite guests to ensure proper access into Mercedes-Benz Stadium. Please note that screen shots will not work at the scanners.

Will the suite be private to my group?

Yes. All suites listed on FalconsSuites.com are fully private.

Are suites ADA accessible?

Yes. All suites on all levels are ADA Accessible.

Can I see your purchase terms?

Please click here to view the Atlanta Falcons Suite Rental Agreement.

Payment

What forms of payment are accepted?

Acceptable forms of payment on FalconsSuites.com include:

  • All major credit cards including Visa, Mastercard, American Express, and Discover
  • Mobile Payment (Apple Pay)
  • Suites can also be purchased via ACH transfer or overnight check after speaking with a representative at 470-341-4555.

Is payment required in full?

Payment in full is required upon booking in order to secure a suite.

Are there any additional fees?

No. The price you see is the price you pay. No hidden fees. The only other cost to consider will be in-suite catering expenses.

Refund Policy

Can I cancel my suite reservation?

No. Per our sales terms and conditions, all suite sales are final. For more information on rescheduled events or cancelled events see below.

What if my event is postponed/rescheduled?

Should an event be postponed, your suite tickets will be valid for the rescheduled event.

What if my event is cancelled?

If the event is cancelled, a refund will be issued to the purchaser.

Planning Your Suite Experience

How and when do I order catering?

Following your suite purchase, a Falcons representative will be in touch via email or phone to provide you with further catering instructions. Guests can forego a catering preorder in lieu of gameday (in-suite) ordering. Please note: the Gameday Suite Menu is more limited than the Preorder Menu. Also, based on volume and timing on game day, in game orders can see a delay on delivery so pre-orders are recommended.

Any catering preorders will be due 1 week prior to an event unless otherwise noted by a Falcons representative after your completed purchase. Also note that any suites purchased after the catering deadlines have expired will have to purchase from the Gameday Suite Menu after arrival at the stadium.

Am I required to purchase catering?

No, in-suite catering is not required to purchase and there is no catering minimum. Guests can also purchase food and drink individually from general concessions and bring these items back to the suite. Outside food and beverage is not permitted inside the stadium.

How much does catering typically cost?

Catering costs will be available closer to the event date. Packages are set based on the number of people in the suites. Spend is based on type of food - I.e., snacks vs. full meals – and number of people.

On average, groups that purchase in-suite catering will spend $100-$125 per person in their group for a spread of food and drink (alcohol included). For example, a rough budget for a group of 20 should be $2,000-$2,500. There is no catering minimum, however, and catering is not required. Check the listing details to see what food and beverage (if any) is included with your suite.

Can I decorate my suite?

Yes, you may choose to decorate your suite for your event. Note that space is limited on table and cabinet tops, so we recommend keeping things limited. No decorations that leave markings or residue on walls or tables are allowed. For a full list of prohibited items, please view the Mercedes-Benz Stadium gameday guide.

If you wish to decorate, we do recommend reaching out in advance to your assigned Atlanta Falcons Premium Team member for instructions for sending or dropping your items off in advance of gameday to avoid being able to carry in on the day of event.

Can I give my own promotion items or gifts to my guests in my suite?

Yes. If you wish to provide give a ways, we do recommend reaching out in advance to your assigned Atlanta Falcons Premium Team member for instructions for sending or dropping your items off in advance of gameday as many items may not be easy to bring in the day of the event. Items shipped or dropped off are subject to being checked by security. A Falcons team member will deliver the items to your suite prior to gates opening on game day.

Promotional item distribution is limited to your own suite and should not be distributed elsewhere in stadium. For a full list of prohibited items, please view the Mercedes-Benz Stadium gameday guide.

Can I host a presentation or meeting in my suite on game day?

Yes. While space can get crowded and the volume outside of the suite can be loud, presentations are often held in suites on game days. Due to space we are unable to provide additional chairs in the suites. Also, the televisions in suite do not allow for outside devices to be input in to their ports. If you need a television to show a presentation, please contact your Atlanta Falcons Premium Team member in advance of game day. They will arrange for an A/V cart at no additional cost to you.

Can I purchase additional tickets (also known as Standing Room Only tickets, or SRO’s) for my suite?

Refer to your suite reservation to see if additional suite tickets are available to purchase. For any suites that provide the option to purchase additional tickets, contact your Atlanta Falcons Premium Team member to complete the transactions. Additional tickets, if available, can be purchased (but not required) at any point leading up to an event.

Can I get guest passes for my suite?

Yes. Complimentary guest passes are available for Falcons suite rentals. Note that you can only add up to 4 combined suite passes and/or Standing Room Only tickets for a given suite. Super Suites can add up to 12 combined. Guest passes are not available for Loge Boxes. Guests with guess passes are required to have a separate game ticket for admission to the facility. Guest passes only admit guests to their prescribed suite level.

What is the child ticket policy for suites?

Children 33 inches or smaller will not require a separate ticket for admission into Mercedes-Benz Stadium. Suites can provide a welcomed private and secure space for families attending a game with younger children.

What am I permitted to bring into the suite (and Mercedes-Benz Stadium)?

Mercedes-Benz Stadium adheres to the NFL's Clear Bag policy which can be found at http://www.nfl.com/allclear. For additional rules including a full list of prohibited items, please refer to the Mercedes-Benz Stadium gameday page or contact a representative from the Atlanta Falcons Premium Team at 470-341-4555 or [email protected].

Does my suite ticket give me access to other areas?

No, is the answer in most cases. This is to limit overcrowding in our club spaces. The suites themselves provide much of the same comforts that one may find in our various clubs. Loge Box buyers do have access to club spaces to access all-inclusive food and drink that is part of their gameday package.

Gameday Questions

Where do I park?

Your suite will include parking passes in Mercedes-Benz Stadium parking lots next to the stadium for quick access to the VIP stadium entrances. You will be provided with details on where and how to park. You can view the Mercedes-Benz Stadium Parking Map here.

Where do I find the VIP Entrances?

VIP entrances can be found on a map on the Mercedes-Benz Stadium Maps. Your Falcons representative will share details on where to go to enter based on your suite location and where you are parking or arriving.

When does my suite open?

Suite access opens 2 hours prior to kickoff unless otherwise stated by a member of the Atlanta Falcons Premium Team after your completed purchase. You may also verify this information prior to purchase by contacting us at 470-341-4555 or [email protected].

What should people wear?

There is no specific dress code for Falcons games.

Can I order food/beverage from the suite during the game?

Yes. Each suite is serviced by a shared suite attendant. In-game food and drink orders can be placed via the attendant. A Gameday Suite Menu will be in the suite upon arrival. The Gameday Menu is more limited than the Advance Catering Menu, however, you’ll still find stadium favorites and plenty of beverages available (water, soft-drinks, beer, wine, liquor). In-suite catering items are served in group-portions, not individually.

Do I tip our suite attendant?

Yes, gratuity is customary.

If I have an issue with my suite on gameday, who can I contact?

If you have an issue, please contact your Atlanta Falcons Premium Team Member as well as Mercedes-Benz Stadium staff. An attendant will be provided for your suite for any issues specific to catering.

Issues

I'm having trouble booking a suite online. What do I do?

If you are having trouble, please call us at 470-341-4555 or email us at [email protected].

Can I pay using a different payment method?

Acceptable forms of payment on FalconsSuites.com include:

  • All major credit cards including Visa, Mastercard, American Express, and Discover
  • Mobile Payment (Apple Pay)
  • Suites can also be purchased via ACH transfer or overnight check after speaking with a representative at 470-341-4555 or email us at [email protected].

I booked a suite, but I haven't received my tickets yet. Where are they?

Please contact a representative from the Atlanta Falcons Premium Team at 470-341-4555 or email us at [email protected].

Additional Questions and Policies

For a complete list of stadium policies or to Ask Arthur for answers to your queries, you may check out our Mercedes-Benz Stadium Game Day Page here. For all other questions, please contact your Atlanta Falcons Premium Team Member, call us at 470-341-4555 or email us at [email protected].

Still have questions?

Reach out and a Falcons representative will be happy to assist you